Payment Gateway

If you are using the payment gateway to pay online using a Debit/Credit Card or Net Banking, then you are doing so with the consultation/approval of the card owner/account holder (if you are not the card holder/account holder yourself).

If the payment is not processed for any reason, you are required to deposit cash in our Bank Account within the next 24 hours; otherwise the respective booking will be cancelled. In such scenarios, the booking/reservation will be subject to availability.

Due to loss of availability or technical error, the booking might not go through while processing the payment. In such circumstances, our support team shall refund the full amount (without deducting any charges) within 24 working hours to the same Credit/Debit Card or Net Banking account from which the booking was processed.

If the transaction is flagged as suspicious by our risk‑management team, you may be asked to email identification proof along with the front copy of your credit card. Failure to produce these documents on time will result in immediate cancellation of the transaction/reservation.

• Transaction‑processing charges are borne by the user.
• If the transaction is cancelled by the user, processing charges still apply.
• If the booking fails due to a technical error or user cancellation, the refund will be initiated to the original payment account (refund‑handling charges may apply).

For more details, please write to us at rsvn@moonholidaysthai.com.

Cancellation and Refund Policy

Each hotel/service provider has its own cancellation and refund policy; we strictly adhere to the same. Refunds will be made only through the original mode of payment.

Reservations eligible for refund (as per the policy specified in each booking) will be processed within 15 working days from the cancellation date, after deduction of payment‑gateway processing charges.

Dispute and Resolution Policy

In case of any dispute, an agent can reach out to our local office via email with full details. We will endeavour to find an amicable solution, subject to availability of the booking. Moon Holidays’ decision will be final in any dispute.

More information is available at https://moonholidays.co.th.

General Policy

Your privacy is important to us. We safeguard your personal information—name, address, email, username, passwords, contact details, and transaction history.

We use your information only to customise your experience and never sell or share it with third parties, except as outlined here. We may use your email address (or allow secure third‑party services to access it) to send you:

• Reservation confirmations
• Important updates about your travel plans
• Notifications of travel specials
• All credit/debit‑card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties.

Website policies and Terms & Conditions may change periodically to meet industry and regulatory requirements. Partners should review these sections frequently. Modifications take effect from the day they are posted.